1. Introduction
ProGradeAZ Construction LLC ("ProGradeAZ," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.
By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name, email address, phone number, and mailing address
- Home details and property information for service quotes
- Payment and billing information for completed services
- Communication preferences and feedback
2.2 Phone Numbers
We collect phone numbers via our website contact forms and during service inquiries. Phone numbers are collected solely for the purpose of:
- Responding to your service requests and inquiries
- Scheduling appointments and consultations
- Sending appointment reminders and confirmations
- Providing project updates and installation notifications
- Occasional marketing messages about our services (with your consent)
2.3 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage, including IP address, browser type, operating system, and pages visited.
3. SMS/Text Message Communications
SMS Consent & Privacy
Consent: By providing your phone number and checking the consent boxes on our forms, you expressly consent to receive SMS/text messages from ProGradeAZ. Message frequency may vary based on your service needs.
Message Types: We send two categories of text messages:
- Transactional Messages: Appointment confirmations, reminders, project updates, installation notifications, and account-related communications.
- Marketing Messages: Special offers, discounts, new product updates, and promotional content (only with your explicit marketing consent).
Message & Data Rates: Message and data rates may apply based on your carrier plan. ProGradeAZ does not charge for text messages, but your wireless provider may charge standard messaging fees.
Opt-Out: You can opt out of receiving text messages at any time by replying STOP to any message you receive from us. Upon receipt of your STOP request, we will send a confirmation message and cease sending further messages.
Help: For assistance, reply HELP to any message, or contact us directly at (602) 339-8573 or [email protected].
No Third-Party Sharing: We will NOT share or sell your phone number to third parties for marketing purposes. Your phone number is used exclusively by ProGradeAZ for the purposes described above.
4. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process and complete your service requests
- Communicate with you about appointments, quotes, and projects
- Send service updates and installation notifications
- Send marketing communications (with your consent)
- Improve our website, products, and services
- Comply with legal obligations and protect our rights
5. Information Sharing and Disclosure
We do NOT sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: We may share information with trusted third-party vendors who assist us in operating our business (e.g., payment processors, scheduling software). These parties are contractually obligated to keep your information confidential.
- Legal Requirements: We may disclose information if required by law, court order, or governmental regulation.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For SMS communications, we retain opt-in records and message logs in accordance with carrier and regulatory requirements.
8. Your Rights and Choices
You have the right to:
- Access, correct, or update your personal information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications at any time
- Opt out of SMS/text messages by replying STOP
- Request information about how we process your data
To exercise these rights, please contact us using the information provided below.
9. Cookies & Tracking Technologies
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Questions About Our Privacy Policy?
We're here to help. Contact us anytime for clarification or concerns.
Call (602) 339-8573